SHIPPING AND RETURNS
Welcome to Anavila
We offer FREE SHIPPING for all orders in India.
For international orders, a shipping charge of USD 30 (approx.) will be applicable.
The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order.
Made-to-order PRODUCTS take 20 to 35 days for delivery, depending on the garment’s style and your location. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Order collection from any of Anavila retail outlets can be done upon request. Please contact our customer care for further assistance.
DUTIES AND TAXES
All of Anavila orders are shipped internationally from our outlet in Gurgaon, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Anavila takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
EXCHANGES, RETURNS AND REFUNDS
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from anavila.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 14 days from the date on which your order was delivered and courier it to the following address:
Marketing Organisation for Rural Artisans
581, Udyog Vihar,
Gurgaon – 122 016
All returns/exchanges are subject to quality check at our end. Please note we do not accept return/exchange for international orders. Also we do not accept return/exchange for made-to-order items and accessories, unless it is a quality defect.
A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on sale/discount offer is not eligible for a refund. However it can be exchanged for different size/style or an online credit coupon.
In special cases, a refund is provided irrespective of the discount when:
The order is cancelled prior to dispatch due to unavailability.The product is returned due to a quality defect or damage during transit.The refund amount is credited to your initial payment account.