Welcome to Anavila
anavila.com provides website features and other products and services to you when you visit or shop at anavila.com subject to the following conditions. This user agreement is between or End User or Buyer or “customer or Registered User and Marketing Organisation For Rural Artisans (“Company” or “anavila.com”).
If you visit us or shop at anavila.com you accept these conditions. When you use anavila.com service or visit or purchase from any business affiliated with aanavila.com, whether or not included in the anavila.com, you also will be subject to the guidelines and conditions applicable to such service or business.
The domain name anavila.com is registered in the name of Marketing Organisation For Rural Artisans (“MORA”). “MORA” is in the business of selling retail products such as sari, garment, dolls, apparel and has retail stores located in Mumbai and Gurgaon. From time to time new product categories will get added to the repertoire.
On using anavila.com or any services affiliated to it or by sending an e-mails to us, you are communicating with us electronically. By doing so you agree to receive communications from us electronically. We will communicate with you electronically or by posting details / updates or notices on our website, please refer to the website from time to time. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
INTELLECTUAL PROPERTY RIGHTS
This site and all it’s content such as text, graphics, logos, button icons, images, audio / VIDEO clips, digital downloads, data compilations, and software, is the property of anavila.com for avoidance of doubts it includes for avoidance of doubt, it include the compilation of all content on this site.
“MORA” is in the process of obtaining registration under the Trade and Merchandise Act and Rules under different classes. Any violation of our trademarks will be liable for legal action.
ACCESS TO THE SITE
anavila.com grants you a limited permission to access and make personal use of this site and not to download or modify it, in full or in part. This permission does not include commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for commercial benefit; or any use of data mining, or any data gathering and extraction tools. This site in full or in part may not be copied, reproduced, duplicated, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of anavila.com. You may not use any proprietary information (including images, text, page layout, or form) of anavila.com without express written consent. You may not use any meta tags or any other hidden text utilizing anavila.com name or trademarks without the express written consent of anavila.com. Any unauthorized use terminates the permission granted by anavila.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of anavila.com so long as the link does not portray anavila.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any anavila.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. anavila.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
If you provide any information that is untrue, inaccurate, incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, incomplete or not in accordance with the User Agreement, anavila.com has the right to indefinitely suspend or terminate or block access of your membership with the website and refuse to provide you with access to the website.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. anavila.com reserves the right (but not the obligation) to remove such content at its sole discretion.
If you do post content or submit material, and unless we indicate otherwise, you grant anavila.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant anavila.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify anavila.com or its affiliates for all claims resulting from content you supply. anavila.com has the right but not the obligation to monitor and edit or remove any activity or content. anavila.com takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from anavila.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
anavila.com and its affiliates attempt to be as accurate as possible. However, anavila.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by anavila.com itself is not as described, your sole remedy is to return it in unused condition within 14 days of the receipt of such product.
Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product.
With respect to items sold on anavila.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalog may be mis-priced. If we discover a mispricing, we will do one of the following:
If an item correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by anavila.com.
The prices displayed on this site are quoted in Indian Rupees with approx. conversion rate in US Dollars. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
We offer FREE SHIPPING for all orders in India.
For international orders, a shipping charge of USD 30 (approx.) will be applicable.
The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order.
Made-to-order PRODUCTS take 20 to 35 days for delivery, depending on the garment’s style and your location. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Order collection from any of Anavila retail outlets can be done upon request. Please contact our customer care for further assistance.
DUTIES AND TAXES
All of Anavila orders are shipped internationally from our outlet in Gurgaon, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Anavila takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
EXCHANGES, RETURNS AND REFUNDS
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from anavila.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 14 days from the date on which your order was delivered and courier it to the following address:
Marketing Organisation for Rural Artisans
581, Udyog Vihar,
Gurgaon – 122 016
All returns/exchanges are subject to quality check at our end. Please note we do not accept return/exchange for international orders. Also we do not accept return/exchange for made-to-order items and accessories, unless it is a quality defect.
A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on sale/discount offer is not eligible for a refund. However it can be exchanged for different size/style or an online credit coupon.
In special cases, a refund is provided irrespective of the discount when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
The refund amount is credited to your initial payment account.
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
PRODUCT PROPERTIES AND WASH CARE
All of Anavila products are handcrafted using the finest natural and some man-made fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity.
We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate. Some dark colors tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.
WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by anavila.com on an as is and as available basis. anavila.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, anavila.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. anavila.com does not warrant that this site, its servers, or e-mail sent from anavila.com are free of viruses or other harmful components. anavila.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
You agree to defend, indemnify and hold anavila.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the site.
By visiting anavila.com, you agree that the laws of India, under the jurisdiction of the Gurgaon Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and anavila.com or its affiliates.